Clients of crypto exchanges often don’t understand the reasons for blocking their funds, and they don’t understand what to do next. We help you figure it out.
It there is no chance to solve the problem, will get my money back for the service?
In the event of an unresolved situation, we guarantee a refund.
Can you find the stolen NFT?
Our team can trace the last location of your NFTs. However, we cannot guarantee the return of funds from scammers. The law enforcement agencies will be responsible for the return.
My funds are blocked, how can you help me?
We assist in clarifying the alleged reasons for blocking your funds, but we also do not guarantee their release, as we can only give you advice or help explain what caused the blockage. If the funds are blocked due to misunderstood questions from the Exchange, or for other reasons, there is always a chance to unblock these funds.
Investigation timeline?
Depending on the complexity of the investigation, the estimated time for the investigation is from 2 to 5 business days. However, there are always exceptions, which will be discussed during the investigation